SMS & Communications Policy

Welcome

Thank you for choosing to stay connected with HomeCareForVeterans.com.

Communication is an important part of our educational mission. Whether you register for a webinar, request educational materials, use the Veterans Benefits Calculator™, or ask to be connected with a Sponsoring Provider, we want our communications to be timely, helpful, and respectful.

This SMS & Communications Policy explains how we communicate with you, what types of messages you may receive, and the choices you have regarding future communications.

Our Philosophy

We believe communication should always provide value.

Our goal is not to overwhelm your inbox or mobile phone. Instead, we strive to send communications that are relevant to your interests, responsive to your requests, and helpful as you explore veterans benefits and home care options.

Whenever reasonably practicable, you decide how we communicate with you and whether you wish to continue receiving future communications.

What You Can Expect From Us

When communicating with you, we strive to:

• Send communications related to your requests or interests.
• Clearly identify ourselves.
• Respect your communication preferences.
• Honor opt-out requests as required by applicable law.
• Protect your personal information in accordance with our Privacy Policy.
• Communicate professionally, respectfully, and transparently.

What We Ask of You

To help us communicate effectively, we ask that you:

• Provide accurate contact information.
• Notify us if your contact information changes.
• Inform us if you no longer wish to receive certain communications.
• Keep your mobile carrier and email account information current.
• Understand that message delivery depends on third-party communication providers and mobile carriers.

Types of Communications

Depending on your interaction with HomeCareForVeterans.com, you may receive communications regarding:

• Webinar registrations and reminders.
• Educational resources you requested.
• Veterans Benefits Calculator™ follow-up information.
• Appointment confirmations.
• Educational newsletters.
• Updates regarding veterans benefits education.
• Responses to your questions.
• Requests you initiate.
• Introductions to your Sponsoring Provider, when authorized.
• Customer service communications.
• Website updates that affect services you are using.

Text Messages (SMS)

If you provide your mobile telephone number and choose to receive text messages, you authorize HomeCareForVeterans.com and, where applicable, your authorized Sponsoring Provider to send you text messages relating to the educational resources or services you requested.

Examples include:

• Webinar reminders.
• Appointment reminders.
• Confirmation messages.
• Responses to questions.
• Requested educational information.
• Follow-up communications related to your requests.

Message frequency will vary depending on your interaction with our platform.

Message and data rates may apply according to your mobile carrier’s plan.

Consent to receive text messages is not a condition of purchasing any goods or services.

Email Communications

If you provide your email address, we may send:

• Educational articles.
• Webinar invitations.
• Requested guides or downloads.
• Veterans benefits educational updates.
• Responses to inquiries.
• Follow-up information related to services you requested.
• Administrative communications regarding your account or requests.

Some emails may contain educational opportunities that we believe are relevant to your interests based on your interactions with our platform.

Telephone Communications

If you request to be contacted by telephone, we or your authorized Sponsoring Provider may contact you regarding:

• Your educational requests.
• Questions you submitted.
• Appointment scheduling.
• Educational consultations.
• Information you specifically requested.

Your Communication Choices

You remain in control of your communication preferences.

You may choose to:

• Subscribe to educational communications.
• Decline future marketing communications.
• Unsubscribe from email newsletters.
• Stop receiving text messages.
• Update your contact information.
• Modify your communication preferences.

Certain operational or transactional communications may still be sent when reasonably necessary to fulfill requests you have initiated.

Opting Out

You may opt out of future communications at any time.

For text messages

• Reply STOP to discontinue future SMS messages.
• Reply HELP for assistance, where supported.

For email communications

• Use the unsubscribe link included in applicable emails.
• Contact us using the information provided below.

Please allow a reasonable period for your communication preferences to be processed.

Sponsoring Provider Communications

If you authorize us to share your information with a Sponsoring Provider, that organization may communicate with you regarding the educational resources, consultations, or services you requested.

Once your information has been shared with a Sponsoring Provider pursuant to your authorization, that organization is responsible for its own communications and communication practices.

Third-Party Communication Providers

HomeCareForVeterans.com utilizes trusted third-party providers to deliver email, SMS messages, webinar communications, scheduling notifications, and similar services.

Although we carefully select these providers, delivery of communications depends upon factors outside our control, including mobile carriers, internet service providers, spam filtering, and third-party systems.

We cannot guarantee that every communication will be delivered or received.

Privacy

Our communications are governed by:

• Your Privacy Matters (Privacy Policy)
• How We Share Information (Consent to Share Information)
• About the Veterans Benefits Calculator™ (Calculator Disclosure), where applicable

We encourage you to review those documents for additional information regarding how your information is collected, used, protected, and shared.

Changes to This Policy

We may update this SMS & Communications Policy periodically to reflect changes in technology, communication practices, legal requirements, or our educational services.

Updated versions will be posted on this page together with the revised version number and "Last Updated" date.

Contact Us

If you have questions regarding this SMS & Communications Policy or your communication preferences, please contact:

Eldercare Appointments, LLC

Using the contact information provided on HomeCareForVeterans.com.